How an ASEAN insurer rebuilt its claims pipeline on serverless in 18 weeks

When a mid-sized ASEAN insurer set out to rebuild its claims pipeline, the brief was unglamorous: cut the 11-day median settlement time without adding headcount.

The team rebuilt the pipeline on a serverless event architecture in 18 weeks, replacing a nightly batch job with per-event processing and a managed queue.

Median settlement fell to four days. This feature was produced by BriefAsia Studio for AWS ASEAN; the BriefAsia newsroom was not involved in its writing or editing.